Who we are
Netherlands Removals Co. is a UK-registered removals firm specialising in household moves between the United Kingdom and the Netherlands. For data-protection purposes we are the data controller of the personal information you provide to us.
What data we collect
We collect the personal information you provide directly to us:
- Your name and contact details (email, phone number).
- The pickup and drop-off addresses for the move.
- A target moving date if you have one.
- Free-form notes you choose to include.
- Survey-derived information about the consignment.
- Documentary information required for customs (BSN, employment contract, IND permit or returning-Dutch-national documentation, V5C for vehicle shipping).
How we use it
Personal information is used solely for:
- Replying to your enquiry and arranging a survey.
- Preparing and issuing your written quote.
- Filing UK and Dutch customs paperwork (ToR1 to HMRC, Dutch Customs inventory).
- Operating the move and corresponding with you about it.
- Issuing invoices and managing the commercial relationship.
We do not sell or rent your personal information.
Who we share it with
Limited sharing for operational purposes only:
- HMRC, for the UK-side ToR1 declaration.
- Dutch Customs (Douane), for the Netherlands inventory and clearance.
- Insurance providers operating cover on the consignment.
- Service providers operating parts of the move under contract (depot operators, port forwarders) bound by data-processing agreements.
How long we keep it
We retain enquiry and quote records as long as needed to operate the move and satisfy our legal obligations afterwards. Outside those requirements, we keep information only as long as needed for legitimate business purposes.
Your rights
Under UK GDPR you have the right to access, correct, request deletion (subject to retention requirements), object to processing for purposes other than delivering the move, and lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of these rights, email us at hello@netherlands-removals.co.uk.
Cookies and analytics
This site uses minimal essential cookies for the basic operation of the website and form submissions. We do not run third-party advertising trackers.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected here with the "last updated" date refreshed.
Contact
Questions about this policy: email us at hello@netherlands-removals.co.uk.